Q. WHAT IS VIRGIN LOYALTY PROGRAM?

VIRGIN MEGASTORE LOYALTY PROGRAM ENTITLES YOU TO EARN POINTS FOR EVERY SAUDI RIYALS (1 SAR) YOU SPEND IN A SINGLE TRANSACTION AT ANY VIRGIN STORE IN SAUDI ARABIA (EXCLUDING THE AIRPORT STORE), WHEREBY:

Q. HOW CAN I OBTAIN MY VIRGIN MEGASTORE LOYALTY CARD?

VIRGIN MEGASTORE LOYALTY CARD CAN BE OBTAINED (PHYSICALLY OR VIRTUALLY) FOR FREE AT THE CASHIERS AND CUSTOMER SERVICE IN ALL VIRGIN MEGASTORES STORES IN SAUDI ARABIA

Q. HOW CAN I START USING MY VIRGIN MEGASTORE LOYALTY PROGRAM?

AFTER JOINING OUR PROGRAM VIA ONE OF VIRGIN MEGASTORE, OR ECOMMERCE; PLEASE LOGIN TO LOYALTY.VIRGINMEGASTORE.SA, CLICK ON 'SIGN UP' AND FOLLOW THE INSTRUCTIONS TO ACTIVATE YOUR ACCOUNT.

IN CASE YOU WOULD LIKE TO JOIN OUR LOYALTY PROGRAM WITHOUT ANY INITIAL PURSHASE, PLEASE LOGIN TO LOYALTY.VIRGINMEGASTORE.SA, CLICK ON 'SIGN UP' AND FOLLOW THE INSTRUCTIONS TO ACTIVATE YOUR ACCOUNT

Q. HOW DO I ACCUMULATE POINTS IN MY ACCOUNT?

JUST PRESENT YOUR CARD OR THE REGISTERED MOBILE NUMBER FOR AN ACTIVATED ACCOUNT TO THE CASHIER BEFORE PAYMENT UPON CHECKOUT.

Q. WHAT IF I FORGET TO PRESENT MY CARD OR MOBILE NUMBER BEFORE PAYMENT?

IF THE CARD IS NOT PRESENTED BEFORE PAYMENT, THE POINTS WILL NOT BE REFLECTED IN YOUR ACCOUNT.
IN CASE YOU WOULD LIKE TO ADD THE MISSING POINTS TO YOUR ACCOUNT, PLEASE SCAN THE PURSHASE INVOICE AND SEND IT TO LIMITLESS@VIRGINMEGASTORE.SA ALONG WITH YOUR ACCOUNT INFO WITHIN 7 DAYS OF THE TRANSACTION DATE AND OUR TEAM WILL BE HAPPY TO SERVE YOU, KNOWING THAT PROCESSING THE TRANSACTION IS SUBJECTED TO ASSESSMNET.

Q. DO I ACCUMULATE POINTS FOR EVERY PRODUCT I BUY FROM VIRGIN MEGASTORE?

YES EXCEPT THE FOLLOWING ITEMS:

WHEN PURCHASING TICKETS FOR EVENTS

WHEN PURCHASING SOME SERVICES

Q. ARE MY POINTS IMMEDIATELY TRANSFERRED TO MY ACCOUNT BALANCE AFTER ANY PURCHASE?

WHEN YOU PURCHASE WITH ANY AMOUNT FROM VIRGIN MEGASTORE STORES YOUR TRANSACTION POINTS FOR THE DAY WILL ONLY BE REFLECTED DIRECTLY IN YOUR ACCOUNT BALANCE.

Q. DO POINTS HAVE AN EXPIRY DATE?

POINTS EXPIRE AFTER 2 YEAR FROM THE DATE OF ACCUMULATING THEM

Q. HOW CAN I REDEEM MY POINTS?

YOU CAN USE YOUR POINTS DIRECTLY ON CHECKOUT IN ANY VIRGIN MEGASTORE BRANCH OR ECOMMECE. PLEASE NOTE THAT THE MINIMUM REDEMPTION ACCEPTED IS 2000 POINTS. EX FOR EVERY 2000 POINTS ACCUMULATED YOU WILL BE ENTITLED FOR AN AMMOUNT OF SAR 25, FOR EVERY 4000 POINTS ACCUMULATED, YOU WILL BE ENTITLED FOR AN AMMOUNT OF SAR 50 ETC...

Q. WHAT IF I WANT TO RETURN A PRODUCT?

VIRGIN MEGASTORE REFUND POLICY WILL BE APPLIED, POINTS ACCUMULATED WHILE PURCHASING THE PRODUCT WILL BE DEDUCTED ACCORDINGLY

Q. I FORGOT MY PASSWORD

CLICK ON 'FORGOT PASSWORD' AND YOU WILL RECEIVE AN EMAIL TO RESET A NEW PASSWORD.

Q. I LOST/DAMAGED MY CARD

IF YOU KNOW ACCOUNT NUMBER/MOBILE NUMBER, VISIT OUR STORE, GIVE THEM YOUR ACCOUNT DETAILS AND THEY WILL RE-ISSUE A VIRTUAL REPLACEMENT FOR YOU.

IF YOU CANNOT REMEMBER YOUR CARD NUMEBR/ACCOUNT DETAILS, CONTACT US AT LIMITLESS@VIRGINMEGASTORE.SA AND WE WILL ASSIST YOU.

Q. HOW CAN I ISSUE A SECOND CARD WITH THE SAME ACCOUNT DETAILS?

THIS OPTION IS NOT AVAILABLE.

Q. CAN I DEACTIVATE MY ACCOUNT?

CALL US ON 920008582 OR LIMITLESS@VIRGINMEGASTORE.SA

Q. CAN I MERGE MY ACCOUNT WITH ANOTHER ACCOUNT?

EACH PERSON SHOULD HAVE A SEPARATE INDEPENDENT LOYALTY ACCOUNT WITH UNIQUE INFORMATION.

Q. HOW CAN I UPDATE/CHANGE MY INFO?

LOG ON TO LOYALTY.VIRGINMEGASTORE.SA

CLICK ON 'VIEW PROFILE' THEN CLICK EDIT

Q. I AM FACING DIFFICULTY CONNECTING TO VIRGIN LOYALTY WEBSITE/ A SPECIFIC PAGE ON THE WEBSITE?

KINDLY EMAIL US ON LIMITLESS@VIRGINMEGASTORE.SA SPECIFYING THE EXACT PROBLEM AND WE WILL REVERT BACK TO YOUR QUERY IMMEDIATELY.

Q. HOW CAN I CONTACT YOU?

EMAIL: LIMITLESS@VIRGINMEGASTORE.SA

PHONE: 920008582

Q. I AM NOT A SAUDI RESIDENT, BUT I TRAVEL FREQUENTLY TO SAUDI ARABIA. CAN I BECOME A MEMBER?

YES. YOU CAN BECOME A MEMBER, HOWEVER YOU WOULD BE RECEIVING COMMUNICATION ONLY VIA E-MAILS, SO PLEASE ENSURE YOU PROVIDE YOUR EMAIL ADDRESS

Q. CAN MY ORGANIZATION BECOME A MEMBER OF THE PROGRAM?

NO. THE LOYALTY PROGRAM'S MEMBERSHIP IS RESTRICTED TO INDIVIDUALS ONLY AND ORGANIZATIONS CANNOT BE ENROLLED AS MEMBERS.

Q. CAN I SIGN UP FOR TWO LOYALTY CARDS UNDER ONE ACCOUNT/NAME?

NO, EACH MEMBER IS ENTITLED TO ONLY ONE LOYALTY CARD.

Q. IS THERE A MEMBERSHIP FEE?

NO. MEMBERSHIP IS FREE FOR LIFE.

Q. HOW CAN I EARN LOYALTY POINTS?

YOU CAN COLLECT LOYALTY POINTS ONLY AT ANY OF THE VIRGIN MEGASTORES IN SAUDI ARABIA STORES AND ECOMMERCE WITH ANY PURCHASE BY USING EITHER CASH OR CREDIT CARDS.

Q. CAN MY LOYALTY POINTS BE CONVERTED TO CASH?

NO. YOUR POINTS CANNOT BE CONVERTED TO CASH.

Q. HOW CAN I CHECK MY LOYALTY POINTS BALANCE?

YOU CAN CHECK LOYALTY YOUR POINTS BALANCE THROUGH THE FOLLOWING:

AT THE CASH COUNTER AT ANY OF THE VIRGIN MEGASTORES IN SAUDI ARABIA

THROUGH THE WEBSITE: LOYALTY.VIRGINMEGASTORE.SA WHEN YOU VISIT 'MY ACCOUNT'

Q. CAN I VIEW MY TRANSACTION ONLINE?

YES. YOU WILL NEED TO LOG IN TO YOUR ACCOUNT AND VIEW THE TRANSACTIONS UNDER E-STATEMENT.

Q. CAN I STILL COLLECT POINTS WITHOUT MY LOYALTY CARD?

YES, YOU CAN COLLECT THE POINTS BY PROVIDING YOUR MOBILE NUMBER TO THE CASHIER AT CHECKOUT

Q WHAT IF MY TRANSACTION IS BLOCKED DURING PURCHASE, AND/OR REDEMPTION?

PLEASE CONTACT US VIA EMAIL LIMITLESS@VIRGINMEGASTORE.SA OR ASK ANY OF OUR STAFF FOR ASSISTANCE.

* TERMS AND CONDITION APPLY